LKQ Euro Car Parts, the UK’s largest distributor of parts for all makes of cars and LGVs, has just deployed Microlise’s full Journey Management and Proof of Delivery (POD) solution across its network of 3,000 vans.
SmartPOD, the mobile App of Microlise’s full Proof of Delivery (POD) is designed to provide visibility of delivery operations and minimise supply chain challenges. Drivers will have access to delivery and consignment information via the Zebra TC77 device, with delivery activities tracked electronically. Additional software features will also support task management, driver communication and provide access to site notes and manifest information.
Journey Management will help LKQ Euro Car Parts understand schedule adherence and trip status in real-time to deliver proactive customer service. It gives the business the ability to monitor the performance of order delivery SLA against what actually happened both in real-time – on a schedule execution or customer service specific display – or by using historical data. It also provides the data required to effectively debrief drivers by exception against route and schedule adherence with guided navigation helping drivers to use the most efficient routes to reduce mileage.
According to Tony Shearer, Branch Operations Director at LKQ Euro Car Parts:
“We have been impressed with the Microlise team during planning and go live and are already seeing the improvements and benefits set out at the start of the project, across areas such as improved utilisation and enhanced customer experience.
“Our aim is to deliver the best customer service possible while maximising our planning, resourcing and communication capacity. We also hope to free up management time by removing many manual processes to focus more energy on the customer journey.”
For further information about Microlise products, visit www.microlise.com.