What are your responsibilities in the role? In short, to deliver excellent support to customers, ensuring that service levels are achieved in line with contracts. Managing the service desk teams to ensure we meet and exceed customer expectations/service level agreements (SLAs). To align the support teams with ITIL best practice, ensuring fully documented process are…
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Senior Traffic Commissioner, Beverley Bell, gave her final public speaking address at this year’s Microlise Transport Conference, before handing over the mantle to Richard Turfitt at the start of this month. During the session entitled Heroes, Villains and Experts, Bell outlined how Traffic Commissioners for Great Britain has a strategic objective to deliver an improved service for…
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The Road Haulage Association (RHA) is concerned that many hauliers, and even some training providers, are unaware that they can train drivers for the articulated lorry C+E licence, as well as the C-licence for rigid trucks, with government funding. According to the RHA, funding to train HGV drivers to C+E level is a game-changer for…
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It’s been an action packed month. The Microlise team has been in hyper-drive getting everything set for what has become one of the key dates in the industry calendar – the Microlise Transport Conference. It didn’t disappoint, with more than 1,200 delegates through the doors and a refreshed extra polished look and feel for the…
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Transport Minister John Hayes MP has appointed Richard Turfitt as the new Senior Traffic Commissioner to take over from Beverley Bell on 1 June. Currently the Traffic Commissioner for the East of England, he will be responsible for the regulation of bus, coach and goods vehicle operators, and registration of local bus services. Richard has been Traffic…
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Drivers caught speeding excessively from next week will face fines of up to 150% of their weekly wage, as well as increased penalty points and driving bans, when new rules come into force on Monday, 24th April. Under current laws, for the most serious speeding offences, drivers face a fine of 100% of their weekly…
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Bernadette Kelly has been announced as the Department for Transport’s new Permanent Secretary, in a move confirmed by the Prime Minister and the Secretary of State for Transport. Kelly was previously Director General, Rail Group, since September 2015, so has worked at DfT over the past two years. She will now step up into the…
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Earlier this year Tesla briefly overtook the Ford Motor Company to become the most valuable automotive company in North America. The Silicon Valley-based technology come motor car company has never made a profit and is just 15 years old. Compare this with Ford’s illustrious 115 year history and $10.4bn profit last year and it seems inconceivable that they are…
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We’ve been hearing that some smaller transport operators, with fewer resources and access to technology compared with the big players, have been missing out on opportunities because they are struggling to meet tender requirements. Same-day proof of delivery and real-time tracking are becoming common requirements in tenders. This may not sound like a big stumbling…
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A mock inquiry examines the steps directly leading up to a tragic incident on our roads resulting in the death of a little girl. During the video interview the gas engineer, working for fake company Paradise Heating, says: “I should have been looking at the road, not my phone”, “Why did Trev have to call…
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A core part of any good fleet telematics solution, geofences have a variety of uses, but what is a geofence and how best to use them? Well, a geofence is a virtual geographic boundary, usually defined by GPS, that enables software solutions to trigger an action when a device being tracking breaches – either in or…
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As the triggering of Article 50 approaches, both the Road Haulage Association (RHA) and Freight Transport Association (FTA) have stepped up lobbying efforts in recent weeks, warning of the dangers posed by increased red-tape and customs controls. The RHA highlighted that 30% of all food consumed in the UK comes from the EU, arriving in…
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