Our latest upgrade brings with it a host of new features aimed at streamlining your support experience, making it quicker and simpler to access the services you rely on.
Explore the new look today!
A Fresh New Look
The portal now has a sleek, polished design featuring our new company branding. Not only does it look professional, but it’s also optimised for ease of use – helping you find what you need in just a few clicks.
Navigate with Ease
The new portal includes links to other web pages within the Microlise estate including the Knowledge Portal, Microlise Transport Conference and Road to Logistics websites.
There is also be a link directly to your web portal.
24/7 Chatbot Support
Our new 24/7 chatbot is available to answer frequently asked questions and guide you through the process of logging a case.
And if you need further assistance, you can transfer to a Support Engineer Monday to Friday, 9am-5pm (GMT).
Simplified Case Logging
Logging cases has never been easier! You can submit a request directly through the portal or simply by sending an email to microlise@service-now.com. Plus, with our trusted domain email logging, anyone in your organisation with a valid email can log a case seamlessly.
New Super User Features
Super Users now have more control and flexibility. The updated portal allows them to create contacts and locations right from the interface, streamlining support for your entire team.
Enhanced Knowledge Base
Our Knowledge Base has received a major upgrade, making it easier for you to find the information you need. Whether it’s ‘How-To’ guides or trouble-shooting tips, the improved layout lets you resolve issues independently.
And what’s more, our team will be working hard to continuously expand the knowledge offered to our customer base.
Convenient Contact Information
Need to get in touch? All of our contact numbers are accessible via the portal, giving you the flexibility to choose between phone or online support whenever you need it.
Your Feedback Matters
We’ve made it even easier to share your thoughts. You can now provide feedback directly through the portal, helping us continue to enhance your experience.
Stay Tuned…
We’re also excited to share that a new self-service Field Management Portal is in the works, allowing you to book service visits with ease. It’s currently in the testing phase, but stay tuned for more news on its release!
From 10am on 1st October 2024, click here to log in and explore all the new features!