The Result

John Mitchell Haulage and Warehousing works closely with a number of worldwide shipping companies and international freight forwarders, in addition to blue chip corporations and UK based private businesses.

The company must provide the very best customer service in order to maintain its leading position in the market, whilst keeping costs to a minimum in an industry where profit margins are notoriously slim. Microlise Fleet Performance has helped to deliver a large degree of control for the business which has in turn resulted in a financial benefit.

The Fleet Performance product has also helped to engage drivers. They’ll now often contact the transport office to find out how well they are doing and whether they are on course to achieve their performance targets. Following the implementation the fleet has reduced accident rates, in turn reducing insurance costs. Dedication has resulted in the team achieving success in the Microlise Driver of the Year awards for two years running.

Angela Martin, John Mitchell Administration Supervisor: “It’s a very straight forward system to use. We’ve got the A to G reports which show you how the drivers are performing. The drivers are quite keen on it - just to see how much of a good driver they are. You do have them on the phone: how am I doing? Am I doing well this month?.”