Company
Focus on Driving Style and the Rest Will Follow
The Result
John Mitchell Haulage and Warehousing works closely with a number of worldwide shipping companies and international freight forwarders, in addition to blue chip corporations and UK based private businesses.
The company must provide the very best customer service in order to maintain its leading position in the market, whilst keeping costs to a minimum in an industry where profit margins are notoriously slim. Microlise Fleet Performance has helped to deliver a large degree of control for the business which has in turn resulted in a financial benefit.
The Fleet Performance product has also helped to engage drivers. They’ll now often contact the transport office to find out how well they are doing and whether they are on course to achieve their performance targets. Following the implementation the fleet has reduced accident rates, in turn reducing insurance costs. Dedication has resulted in the team achieving success in the Microlise Driver of the Year awards for two years running.
Angela Martin, John Mitchell Administration Supervisor: “It’s a very straight forward system to use. We’ve got the A to G reports which show you how the drivers are performing. The drivers are quite keen on it - just to see how much of a good driver they are. You do have them on the phone: how am I doing? Am I doing well this month?.”
Impact
The Microlise system definitely ticks all of the boxes. We managed to achieve better accident & incident rates out on the roads, which obviously leads to a reduction in insurance costs. We also see a reduction in vehicle maintenance costs, the system definitely brings a huge element of control to the business, which funnily enough does quickly turn into a financial benefit.
Iain Mitchell, Managing Director, John Mitchell
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