As the cliché goes, the proof is in the pudding. The successful use of your new transport management solution, no matter what your business priorities are, will be measured in outcomes.
That may be less accidents, lower fuel bills or greater vehicle uptime. The mere presence of technology will not assure the success of your new “fleet management system” – whether from scratch or refreshing an existing system.
The key to success often relies as heavily on having tangible goals and a harmonious team. For instance, it’s not good enough to simply have buy-in from the senior management, or depot managers, or driver trainers, in isolation. Having everyone on-board and working together is essential.
Whether your business turns over hundreds of millions of pounds, or is a smaller operation, there will be a network of key individuals within your company who will make or break any plans for improvement. Identifying them will improve your chances of success.
Everyone needs to understand and believe in the need for change. If the team doesn’t believe in the process then failure is a likely result. Here are our tips on who should not be forgotten.
Senior Management: It seems obvious, but the change process must be important to the business leaders in order for others to take development seriously. The support of the senior management team will be essential.
Depot Management: Depots are exceptionally busy places and so their involvement will be essential in successfully transforming processes. Their buy-in will make or break the success of your rollout.
Driver Trainers: The trainers need to understand that the system is not a threat – but a useful tool for them to use to carry out their duties.
The Drivers: Initially, they may see interference as an unwelcome intervention by management. But by engaging and introducing incentives for good performance, the vast majority will see the benefits for any changes that are being made.
Driver Union or Group: Don’t forget the union! It should be involved in the process during implementation at the goals and objectives phase but should also be kept appraised during business as usual to ensure a constructive ongoing relationship.
Administrative Team: They may not hold all of the keys, but without the clerical team, the processes behind the system may break down. Ignore them at your peril.
Fleet Engineering/Vehicle Maintenance Unit (VMU): Make sure that the hardware to be fitted is approved and connected appropriately.
No doubt there will be other stakeholders, but cover these bases and you will be giving yourself a fighting chance to achieve success and meet your objectives.