Alongside the rollout of a new cloud-based customer service management tool, Microlise has also increased the size of its customer service team with the addition of ITIL aligned problem management, tier 3 support and change management. The problem management team’s objective is to identify and address the root cause of incidents to mitigate future problems, Tier…
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Figures reported by The Society of Motor Manufacturers and Traders (SMMT) confirm 11,771 units were registered in the second quarter of 2017, a rise of 6.3% compared to the same period last year. Coupled with registrations in the first quarter, which were up 3.6%, there has been a total of 22,177 HGV registrations, which represents…
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How long have you worked at Microlise? I’ve worked at Microlise for 2 years and 3 months. What is your job title? Senior Business Analyst. Which team do you work in? I work in the Business Analysis Team as part of Product and Marketing. What does your job entail? I work with development teams and…
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First Volvo Cars announce that every Volvo launched after 2019 will have an electric motor; then the French government says it will enact a total ban on petrol and diesel cars by 2040. The British government has quickly followed suit – with the added inclusion of vans. Does this spell the end of the diesel…
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Last night saw the annual Motor Transport Awards take place at Grosvenor House on Park Lane in London, which celebrate innovation and achievement in the industry. Microlise were present in various guises; as guests, a judge, and with two of the team spending the evening working for Transaid, helping to raise money for the charity we…
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The DVSA’s Head of Enforcement Policy, Gordon Macdonald, presented at the Microlise Transport Conference in May giving us all a thorough update on the agency’s progress with Earned Recognition. During the conference, delegates submitted their questions, and whilst Gordon didn’t have an opportunity to answer them all on the day, he has responded in writing…
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The DVSA has announced that starting in August, roadside checks will include emissions tests to target lorry drivers and operators who are trying to cheat the system to make it seem like their emission levels are at an acceptable level. The DVSA has evidence that drivers and operators have been removing the diesel particulate filter…
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What should drivers not do if they want to avoid a driver debrief at the end of the day? While there is a lot of advice out there for transport managers, covering driver debriefs, sticking to plan and cutting turnaround times – we think there is a lack of information for drivers. We’ve compiled a list of…
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Sleep Apnoea is a serious condition, particularly when put in the context of professional drivers in charge of vehicles often exceeding 40 tonnes. It’s a relatively common condition, often referred to as obstructive sleep apnoea (OSA), where the walls of the throat relax and narrow during sleep, interrupting normal breathing. This may lead to regularly interrupted…
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What are your responsibilities in the role? In short, to deliver excellent support to customers, ensuring that service levels are achieved in line with contracts. Managing the service desk teams to ensure we meet and exceed customer expectations/service level agreements (SLAs). To align the support teams with ITIL best practice, ensuring fully documented process are…
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Senior Traffic Commissioner, Beverley Bell, gave her final public speaking address at this year’s Microlise Transport Conference, before handing over the mantle to Richard Turfitt at the start of this month. During the session entitled Heroes, Villains and Experts, Bell outlined how Traffic Commissioners for Great Britain has a strategic objective to deliver an improved service for…
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The Road Haulage Association (RHA) is concerned that many hauliers, and even some training providers, are unaware that they can train drivers for the articulated lorry C+E licence, as well as the C-licence for rigid trucks, with government funding. According to the RHA, funding to train HGV drivers to C+E level is a game-changer for…
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