At the end of every project Microlise implement and then periodically, via our Customer Service and Account Management teams, Microlise talk to our customers to find out what we do well and where we could improve our products and services. One of the questions we ask is “would you recommend Microlise?”

Over the last 12 months, 100% of the customers responded that they would recommend Microlise.
Microlise are delighted that customer’s see the benefit of the effort Microlise put into the products we develop and the services we deliver.

Microlise prides itself on delivering innovative products that align with our customers’ business goals and operational needs, underpinned by outstanding customer service throughout delivery & support.

Simon Bewick, Microlise’s Operations Director commented; “Frankly, we are really pleased with the feedback that all of our customers would recommend us. The end of project and customer service interviews always provide us with loads of information we can act upon. Key for us is to make sure we listen to our customers and where there are things we can learn from and improve how we do things, that we do this”.

Microlise’s comprehensive solution packages incorporate Vehicle Tracking & Telematics, Route & Schedule Adherence Proof of Delivery. This is all delivered via what we term our “benefits centric” delivery model and is then supported by a wide-ranging customer service and benefits realisation consultancy offering. The latter is a service whereby periodically, Microlise report on the benefits the solution is delivering, how it is being used by the customer and how it might be better utilised within their operation.

A further reflection of the levels of service and product functionality we continue to offer is that, despite tough market conditions, Microlise continue to experience strong sales growth and business performance.

Microlise would like to thank its customers for continued support and loyalty and look forward to continued success in 2012 and beyond.