Across Europe, Rexel Group accounts for over 12 billion Euros in annual sales. In the UK, the company operates brands including Newey & Eyre, Parker Merchanting, WF Senate, Wilts, Denmans and Rexel Energy Solutions.
The deployment of telematics is the first phase of a new transport strategy for the company in the UK which will also see it implement the Microlise Journey Management and electronic Proof of Delivery (ePOD) products.
“We pride ourselves on putting customer service at the heart of our business. Speed and consistency of service to all our customers is key and, following a competitive tendering process, we are now moving ahead with Microlise in order to implement a telematics solution which will help us to achieve our goals,” said Melvin Teale, Head of Logistics at Rexel UK.
Microlise Fleet Performance will support Rexel in maximising the safety and efficiency of drivers and vehicles in its fleets, as well as minimising environmental impact and costs through improved fuel economy, maximised fleet utilisation and efficiency, and ensuring the highest possible service levels.
“It’s always great to work with a company with such clear and ambitious objectives,” said Nadeem Raza, Chief Executive Officer of Microlise. “The Customer is king, especially when involved in the delivery of mission critical products for maintenance and repair contracts, and therefore having a robust, reliable and entirely traceable supply chain is top priority for Rexel. We are pleased our solutions can help them to achieve this.”
In the second phase of the project Microlise will help the Rexel transport office and customer service users to monitor the status of trips against schedule, in real-time, as the route unfolds, facilitating the delivery of proactive customer service. This will also enable Rexel to improve planning through “planned vs actual” route comparison. The Proof of Delivery product will provide complete paperless visibility of delivery operations.
Microlise telematics and proof of delivery solutions help its customers reduce costs and the environmental impact of their fleet operations. This is achieved by maximising vehicle utilisation, increasing operational efficiency and improving economy and safety; whilst helping to deliver the very best customer experience by providing real-time visibility of the fleet against schedule.
A privately owned business based in Nottingham in the UK, Microlise invests significantly in research and development annually to ensure its solutions continue to be underpinned by market-leading technology. Microlise helps its customers to save more than £175m each year in fuel costs and reduce CO2 emissions by hundreds of thousands of metric tonnes.