More than 10 years ago, JCB launched LiveLink – a platform that connects JCB machines around the world.
And we’re proud to have worked on that very project as a Technology Partner.
Since inception, JCB has confirmed that more than 275,000 assets are now monitored, maintained, and managed via the platform.
The Challenge
We engaged with this global machinery manufacturer to help them to develop an industrial grade telematics solution to drive aftermarket revenues and deliver data to end users to help improve their business efficiency.
Like many other manufacturers, our client had two significant challenges to address:
The Solution
A remote monitoring solution addressed these challenges.
The platform needed to be capable of collecting data from machinery in the field, storing it in a cloud-based database and sharing collated information with customers, support partners and the manufacturer themselves, via a series of web-based portals.
Microlise’s OEM Platform, that can be tailored to specific challenges, met these criteria. A branded, intuitive web portal that took full account of customer brand guidelines was first deployed.
Microlise developed embedded software to collect all the necessary machinery data which was sent to the Microlise web portal and was made available to service teams to equip them with the data they needed to provide proactive, accurate and timely support to end users that elevated the customer service credentials of this globally recognised manufacturer.
The primary data and intelligence collected included:
- Service countdown data – providing advance notice of when scheduled maintenance was required
- Location data – to enhance logistical efficiency and improve asset security
- Machine health data – to help service teams to diagnose any machinery faults or issues at speed and deliver prompt recommendations, advice or repairs as needed