JCB

The Result

The program was deployed at speed and has continued to deliver quantifiable results over a sustained period of time.

The key outcomes include:

• The ability to identify poor operator practice and to remedy it, dramatically reduced machinery damage, leading to 90% fewer calls-outs in relation to common issues such as contaminated fuel
• Service teams were able to use machinery health data to increase global support levels, helping dealers to provide proactive service solutions and increased machinery uptime for clients
• Service revenues increased by 25% as a result of the proactive use of the service monitoring solution

In addition, there were a number of largely unanticipated, but equally positive solution benefits that were identified by the customer including:

• Machinery data was used by engineering teams across the business to identify and inform future product improvements
• Almost overnight, the system was used to recover a substantial number of stolen assets across widely dispersed geographies
• The increase in customer engagement led to new product sales opportunities for a significant percentage of the manufacturer’s distribution partners.

Impact