Across logistics, businesses are facing growing pressure from customers to provide accurate and reliable delivery services – whilst making the experience as seamless as possible.

Whether you’re delivering consumer goods, groceries, construction materials or healthcare supplies, your customers expect clear communication, precise arrival times and proactive resolution if a delivery does go wrong.

And they expect it every time.

Many businesses are still battling with manual processes, especially when it comes to Proof of Delivery (POD).

In a recent study conducted by Microlise, we spoke to 250 fleet professionals and the results were eye-opening.

When it came to how much time teams are spending on manual PODs, 57% of respondents said they spent on average between 1–2 hours every day, whilst 18% said they spent 3-4 hours daily, manually processing PODs.

When it came to how much time teams are spending on manual PODs, 57% of respondents said they spent on average between 1–2 hours every day, whilst 18% said they spent 3-4 hours daily, manually processing PODs.

These inefficiencies aren’t just expensive; they’re avoidable.

With technology doing the heavy lifting, businesses can reclaim this wasted time and money and redirect their teams to tasks that add real value.

Enter Microlise’s Delivery Execution Solution.

Our Delivery Execution solution gives transport operators the tools to stay in control and keep customers informed at every step of the journey. By integrating real-time telematics, Electronic Proof of Delivery (ePOD), proactive ETA management and automated notifications, we help businesses make delivery promises they can keep – and keep their customers happy.

One of our key priorities is making it easy for operators to handle changes mid-journey. Whether that’s a customer changing their delivery window, a driver getting delayed, or a vehicle needing to reroute, our platform ensures everyone stays in the loop.

It’s specifically designed to tackle those operational headaches, bringing together planning, execution and customer engagement into one connected platform.

The result? Greater clarity, enhanced customer experience and more efficient operations.

The benefits of this technology aren’t limited to planners and drivers. With our Delivery Execution platform, customer service teams have instant access to live status updates, meaning they can answer queries quickly and accurately. Transport Managers gain insight into trends and performance data, helping them make improvements that drive real results.

For customers, it’s all about transparency and confidence. Real-time notifications, accurate ETAs and clear proof of delivery remove the guesswork and build trust.

We’ve already seen how our Delivery Execution technology transforms operations for our customers. From reduced inbound call volumes and streamlined processes to improved first-time delivery success rates, the results speak for themselves.

For supermarket giant, Tesco, using our Schedule Execution Board (SEB) had resulted in a 99% on-time delivery performance.

For Polypipe Civils & Green Urbanisation, by introducing an electronic Proof of Delivery system (ePOD), they have been able to speed up invoicing and reduce uninvoiced debt from approximately £2 million to £240,000.

And when it comes to leading retailer, Waitrose, Paul Edwards, TMS Change Agent said it best: “Our business greatly benefits from the SmartPOD as an excellent dispatch tool.

“It not only works well with our current Transport Management Solution (TMS) but also offers the valuable addition of telematics, which can be fully programmed to meet our specific business requirements.”

As customer expectations evolve, we’re committed to evolving our solutions too.

Our Delivery Execution technology is just one example of how we’re supporting businesses to future-proof their operations and meet the growing demands of modern supply chains.

We’ve collated everything you need in one handy resource. For more insights, real-world success stories and practical tips – check it out now.