Ever had a delivery dispute spiral out of control because of missing paperwork? Or a customer chasing their order while your team scrambles for answers? It’s not just you—delivery challenges are an everyday reality for businesses across Australia and New Zealand. 

In a modern world where “fast,” “accurate,” and “sustainable” are the new benchmarks, traditional delivery processes just don’t cut it anymore.  

That’s where Electronic Proof of Delivery (ePOD) comes in. It’s the tool modern businesses are using to turn delivery headaches into seamless operations. 

But what exactly is ePOD, and how can it help your business? Let’s break it down. 

Imagine replacing stacks of paperwork and manual processes with a sleek, digital solution that does it all. That’s exactly what Electronic Proof of Delivery (ePOD) offers—a smarter way to manage deliveries, eliminate errors, and keep everything traceable. 

With an ePOD solution, drivers can capture everything they need right at the delivery point: 

• Signatures for approval. 

• Custom Workflows for drivers to execute as part of their delivery. 

• GPS locations for accuracy. 

• Photos for documentation. 

• Timestamps for accountability. 

In just a few taps, barcode scanning ensures precision freight loading / unloading, sign-on-glass confirms receipt, and image capture provides undeniable proof—all seamlessly automated and available in real time. 

This level of efficiency not only reduces mistakes but also gives your business a reliable, transparent record for every delivery.  

Delivery operations in Australia and New Zealand can feel like a constant battle. Lost paperwork, manual tasks, compliance headaches—it’s enough to slow any business down. But what if there was a smarter way to handle it all? 

Here’s how ePOD transforms your operations and sets your business up for success:

Imagine this: A customer disputes a delivery, but you can’t find the paperwork. Sound familiar? Lost proof of delivery leads to wasted time, frustrated customers, and lost revenue. 

ePOD eliminates this problem by digitising every step of the process:

• Provides digital signatures, timestamps, photos, and GPS locations to ensure nothing is overlooked.

• Reduces admin and paperwork by digitising all delivery information, with real-time progress updates. Microlise users report an 80% reduction in admin time.

• Barcode scanning ensures cartons are loaded and delivered correctly, reducing errors and guaranteeing consignments are Delivered In Full.

Takeaway:  With ePOD, you’ll eliminate lost paperwork, minimise mistakes, and speed up workflows—freeing your team to focus on what matters most.

Transport regulations in Australia and New Zealand, such as the Heavy Vehicle National Law (HVNL) and Chain of Responsibility (CoR) laws, place strict demands on businesses to maintain accurate records and ensure operational transparency. 

While Electronic Proof of Delivery (ePOD) isn’t a legal requirement, it’s a powerful tool for supporting compliance and avoiding costly mistakes. 

Here’s how ePOD helps:

ePOD digitally logs every delivery, capturing signatures, timestamps, and GPS locations. This creates a secure and accessible record for audits or disputes.

By automating record-keeping, ePOD reduces errors and simplifies compliance reporting.

Takeaway: ePOD empowers businesses to meet complex compliance requirements with confidence, minimising risks while improving operational efficiency.

Delivering the wrong goods—or the right goods to the wrong customer—can cost businesses time, money, and trust.

• Real-time tools like GPS tracking and sign-on glass ensure deliveries are accurate every time.

• Microlise customers, for example, have seen a 10% reduction in goods returned, along with improved customer satisfaction using their ePOD solution.

Takeaway: Accurate deliveries mean fewer disputes and happier customers.

Nobody likes being in the dark about their delivery. Customers today expect real-time updates, accurate ETAs, and a seamless experience.

• ePOD enables instant notifications and accurate ETAs to keep customers informed.

• Digital proof of delivery builds transparency and trust.

Takeaway: Happy customers mean repeat business and a stronger reputation for reliability.

Sustainability isn’t just a buzzword—it’s a business priority. For businesses in Australia and New Zealand, meeting environmental goals while maintaining operational efficiency is becoming a critical focus. Electronic Proof of Delivery (ePOD) is a tangible step toward achieving both.

ePOD replaces delivery slips with fully digital records, significantly reducing reliance on paper. For companies managing hundreds to thousands of deliveries, this translates to tangible environmental benefits.

Digital documentation eliminates the need for printing, storing, or transporting physical records, cutting down on waste and operational inefficiencies.

Takeaway: By digitising delivery processes, ePOD helps your business operate smarter, reduce waste, and achieve environmental goals without compromising efficiency.

One of Microlise’s customers, Polypipe Civils, embraced ePOD and transformed their operations: 

• Improved Financial Management: Reduced admin costs by streamlining manual processes. 

• Better Accuracy: Leveraged real-time tracking to minimise delivery disputes. 

• Customer Satisfaction: Delivered on-time and error-free, time and time again.

The demand for smarter, faster, and greener logistics is growing rapidly across Australia and New Zealand. With Microlise’s ePOD solution, you can meet these demands while driving efficiency, improving customer satisfaction, and reducing environmental impact.