Company
Traditional Haulier to Sophisticated Multi-Modal Supply Chain Services Company
The Result
On the new system, the Eddie Stobart customer service team can see the status of drivers in real time, enabling proactive calls ahead to customers if the team becomes aware that a delivery is going to be late.
The team is also receiving less inbound calls from drivers. Drivers are going out equipped with all of the information they need on the ruggedised in-cab tablet device installed in every vehicle.
When drivers arrive on site, they have all of the information they need, ensuring they can proceed without any delays.
Microlise is also providing a greater level of detail on how Eddie Stobart’s drivers are performing on the road and is moving the company away from a paper-based system, ensuring an audit trail is always there.
Impact
Microlise has emerged as a leader, mainly as a result of their continued investment in technology. The breadth of the functionality was an important factor for choosing them; but also their ability to deliver the solution, in good order, and in good time.
John Court, Chief Information Officer
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