The Challenge
With over 2,500 trucks and 4,000 trailers, Tesco has one of the biggest LGV fleets in the UK. Its areas of focus for improvement included managing a vast fleet, ensuring accurate and timely deliveries, minimising empty runs and maintaining efficient vehicle utilisation.
In order to coordinate its vehicles, the supermarket giant recognised a need to track its fleet, in real-time, as well as keeping up with maintenance and safety standards.
Driver management also posed a challenge – from training and compliance to safety – which was another area of focus for Tesco.
Finally, it recognised the need to reduce empty runs to save costs and cut emissions.
The Approach
Tesco’s integration of Microlise’s advanced technology aimed to transform its entire delivery operation. By implementing a comprehensive suite of software, it would enhance tracking capabilities and the overall management of its fleet.
Overall, implementation included:
Fleet Tracking: Enhancing delivery tracking and performance.
One of the core benefits that Microlise offers is real-time tracking. This functionality allows Tesco to monitor the exact location of each vehicle – at any given time – providing a live overview of the entire fleet’s status. This immediate visibility is crucial for managing delivery schedules, responding promptly to any issues and ensuring that deliveries are made on time.
Driver Performance App: Allowing drivers to monitor and improve their performance, through real-time feedback.
Microlise’s driver app equips Tesco drivers with tools to monitor and improve their driving performance. The app delivers real-time feedback on various driving parameters such as speed, braking and acceleration, helping drivers to make immediate adjustments and adopt safer and more efficient driving habits.
Fleet Safety Management: Promoting safe and fuel-efficient driving practices.
The system monitors fuel usage, helping to identify opportunities for improving fuel efficiency. By analysing fuel consumption data, Tesco can implement strategies to reduce fuel usage and lower operational costs.
The Result
Since implementing Microlise's solutions, Tesco has achieved remarkable improvements in delivery performance, with 99% on-time deliveries for large stores and 96% for convenience stores.
The driver app has ignited a culture of healthy competition, leading to more efficient driving, better driving styles and improved safety on the road. Additionally, the telematics system has contributed to reduced emissions, enhanced hazard perception and improved the ability to forward plan. As a result, Tesco is expecting to see a reduction in accidents and a significant improvement in overall road safety.
“We’re always keen to work in partnership with Microlise to test any new products, and any new innovation that Microlise might have to enable us to improve the service that we deliver to our stores and customers.
“Strategically, whilst we’re looking at multiple options in terms of alternative fuel vehicles while we are operating diesel trucks, it’s really important that we continue to use the Microlise telematics system to continue to improve our drivers’ score, continue to improve the MPG that we deliver and the associated emissions reduce as a result of that.
“Microlise is really important to us here at Tesco. It’s a key enabler for us to be able to deliver fantastic service to our stores and customers.”
- Chris Jones, RTM North & Head of Fuel Logistics
99% on-time deliveries for large stores and 96% for convenience stores
More efficient driving, better driving styles and improved safety on the road
Reduced emissions, enhanced hazard perception and improved the ability to forward plan
Customer Success
Microlise's Customer Success team was instrumental in reviving the Driver Excellence initiative and offering in-depth data analysis to create A to G grading. They also improved Journey Management by conducting extensive system data health analyses, contributing to ongoing success and operational excellence.
Summary
Microlise's comprehensive transport solutions are essential to Tesco's logistics operations, enabling it to deliver exceptional service to both stores and customers.
The collaboration highlights how technology can drive efficiency and performance in large-scale logistics. Tesco values the critical visibility and improvements facilitated by Microlise that is essential for managing their expansive transport network.