We are looking for a highly capable and customer-focused Technical Project Manager to manage and deliver Microlise projects from inception through to successful implementation. This is a hands-on role where you will play a critical part in ensuring software quality, supporting customers, and delivering real business value through effective project execution.

You will act as a key point of contact for customers, working collaboratively to configure, implement, and optimise solutions while ensuring a high standard of service throughout the project lifecycle.

This is an exciting opportunity to play a pivotal role in delivering impactful technology solutions to customers, working in a collaborative and fast-paced environment where your expertise will make a real difference.

What you'll be doing

• Manage and deliver projects effectively from initiation to completion, ensuring customer expectations are met.
• Test and assure software quality prior to release, including interfaces with external systems.
• Support customers through User Acceptance Testing, taking a proactive role in ensuring successful validation.
• Lead customer preparation activities, including configuration workshops both pre- and post-installation.
• Configure systems to meet customer requirements and deliver agreed business outcomes.
• Support customers during implementation, including troubleshooting, problem resolution, and coordinating with development teams where required.
• Deliver customer training on system functionality and usage.
• Maintain clear and effective communication with both internal stakeholders and customers.
• Diagnose, log, and manage issues through to resolution, escalating where appropriate.
• Capture and document customer requirements in line with agreed processes.

What we're looking for 

• Experience working with Windows-based applications and Microsoft Office tools
• Ability to understand technical data flows
• Strong troubleshooting and root cause analysis skills
• Working knowledge of SQL Server technologies in a commercial environment
• Understanding of business environments and operational practices
• IT background, ideally with exposure to logistics or mobile workforce systems
• Previous experience with telematics systems and hardware is advantageous
• Excellent communication skills, with the ability to engage stakeholders at all levels
• Strong organisational skills with the ability to prioritise and work to deadlines
• Ability to build effective relationships across teams and stakeholders
• Self-motivated, proactive, and results-driven
• High attention to detail and commitment to quality
• Customer-focused approach with a continuous improvement mindset
• Pragmatic, hands-on problem solver with a willingness to learn quickly

Why Microlise?

When your groceries arrive at your door or you sign for your online parcel, one or more of our software, telematics or proof-of-purchase solutions has probably been used. Our solutions deliver value to many of the UK’s leading grocery retailers and food logistics providers as well as to household names including JCB, Stobarts, Carlsberg, Waitrose, and Tesco.

Proudly Midlands-based, Microlise has been operating for over thirty years, and recently became a Publicly Listed Company with shares trading on the London Stock Exchange. Our growing business is guided by our culture which drives the way we behave, the way we work, the way we connect with our customers, and the way we support and develop our people.

• Full support and training to ensure you are well equipped to succeed in your role
• Private medical insurance with Vitality Health including rewards for members such as: Free Amazon Prime, Apple Watch, discounted gym membership and many more
• 33 days holiday, including bank holidays, increasing year on year to 38 days, then further increases with length of service
• Life Assurance, 4 times your annual salary
• Free Costco membership, 20% off EE mobile and line rental, and other discounts with Reward Gateway
• Invested in employee health and well-being with over 20 mental health first aiders in the business
• Employee Assistance Programmes
• Great staff extras: Easter eggs, yearly BBQ, Christmas gifts, annual staff awards and many more incentives
• Free Microlise Cresswell Racing Tickets, support British Superbikes
• Executive Box at Motorpoint Arena Nottingham
• Great Place to Work™ certified – We have been recognised by the global authority on workplace culture, so come be a part of our success
• Best Workplace in the UK™ for Development, Technology, Wellbeing and Women

Recruitment Process

For successful candidates, interviews will take place whilst the advert is still live; so don’t delay getting your application in!

Recruitment Agencies

Whilst we make every effort to directly source candidates for our live roles, we do have a very small preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our Recruitment Team or Hiring Managers. Any queries should be directed to jobs@microlise.com in the first instance.