Thanks to connected technology and the Industrial Internet of Things (IIoT), high-quality data can be captured at speed – providing insight into what’s really happening, rather than what manufacturers hope is happening.
As customers’ product expectations increase, connecting field-based assets allows manufacturers to get closer to end users, identifying patterns of use or behaviour that may have been hidden – and detecting and resolving customer issues before they become a problem.
Armed with the right information, your support team can also ensure that equipment runs optimally – anticipating faults, extending equipment life, and enhancing work order management. This shift — from preventive to predictive maintenance — allows support teams to take action before problems occur, thus minimising damage and disruption as well as saving time and money.