{"id":41980,"date":"2024-07-03T12:29:08","date_gmt":"2024-07-03T11:29:08","guid":{"rendered":"https:\/\/www.microlise.com\/?post_type=case-studies&#038;p=41980"},"modified":"2025-11-10T15:26:11","modified_gmt":"2025-11-10T15:26:11","slug":"coup-de-pates","status":"publish","type":"case-studies","link":"https:\/\/www.microlise.com\/fr\/etudes-de-cas\/coup-de-pates\/","title":{"rendered":"Coup de Pates"},"content":{"rendered":"<h3>Le D\u00e9fi<\/h3>\n<p>L\u2019entreprise <a href=\"https:\/\/www.coupdepates.fr\/\" target=\"_blank\" rel=\"noopener\">Coup de Pates<\/a>, du groupe ARYZTA, fournit une large gamme de produits de viennoiserie, pains, p\u00e2tisserie, snacking, produits-services et de glaces aux professionnels des m\u00e9tiers de bouche (Boulangeries, Restaurants, H\u00f4tels, Traiteurs, etc.). Coup de Pates a trois valeurs qui lui tiennent \u00e0 c\u0153ur\u00a0: La Proximit\u00e9, l\u2019Excellence et la Passion . Son ambition\u00a0: fournir 100% des ingr\u00e9dients d\u2019une qualit\u00e9 de relation, bas\u00e9e sur la maitrise et la confiance. Il s\u2019agissait donc de faire face \u00e0 plusieurs d\u00e9fis logistiques. Avec une distribution en France, en Belgique et une activit\u00e9 d&rsquo;export, une gestion efficace de sa distribution et de sa flotte de 200 v\u00e9hicules \u00a0(Poids Lourds et v\u00e9hicules l\u00e9gers) est essentielle pour maintenir ses op\u00e9rations performantes vis-\u00e0-vis de clients toujours plus exigeants. Il \u00e9tait important pour Coup de Pates d\u2019harmoniser et standardiser les process de livraison pour l\u2019ensemble des chauffeurs, d\u2019\u00eatre plus agile et r\u00e9actif avec nos\u00a0clients<\/p>\n<p><em>\u00ab\u00a0Le projet a \u00e9t\u00e9 initi\u00e9 avec l\u2019objectif de r\u00e9pondre \u00e0 nos 5 piliers strat\u00e9giques pour une croissance \u00e0 360\u00b0 : i &#8211; la performance des \u00e9quipes et de nos organisations par l\u2019int\u00e9gration de nouveaux collaborateurs, la formation mais \u00e9galement le d\u00e9veloppement de la polyvalence, ii- \u00a0le d\u00e9veloppement des marques et de nos solutions \u00e0 travers la qualit\u00e9 de service , iii- l&rsquo;optimisation des co\u00fbts comme ceux li\u00e9s \u00e0 nos tourn\u00e9es de livraison , iv- les enjeux RSE avec l\u2019optimisation des conditions de travail et le soutien apport\u00e9 aux \u00e9quipes, ainsi que la r\u00e9duction de notre empreinte carbone et v- la transformation digitale en communiquant sans papier, le suivi en temps r\u00e9el, \u2026 et encore toutes les potentialit\u00e9s qui ne sont pas encore d\u00e9ploy\u00e9es.\u00a0\u00bb &#8211; <\/em><strong>Ga\u00ebtane Delacroix<\/strong><\/p>\n<p>&nbsp;<\/p>\n<h3>L\u2019approche<\/h3>\n<p>Pour r\u00e9pondre \u00e0 ces d\u00e9fis, Coup de Pates a choisi la solution de management de livraison du dernier kilom\u00e8tre de Microlise. Cette d\u00e9cision s&rsquo;est appuy\u00e9e sur une analyse minutieuse des besoins logistiques et la r\u00e9daction d\u2019un cahier des charges pr\u00e9cis pilot\u00e9 par les responsables logistiques du Groupe.<\/p>\n<p><em>\u00ab\u00a0Nous avons choisi la soci\u00e9t\u00e9 Microlise comme partenaire pour diff\u00e9rents aspects : la r\u00e9ponse \u00e0 notre cahier des charges, l&rsquo;autonomie et la souplesse de la solution, et la vision \u00e9volutive avec la possibilit\u00e9 d\u2019ajouter des modules compl\u00e9mentaires en ad\u00e9quation avec notre activit\u00e9.\u00a0\u00bb<\/em><em> -Ga\u00ebtane Delacroix.<\/em><\/p>\n<p><span class=\"ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">L\u2019outil de suivi d\u2019ex\u00e9cution <a href=\"https:\/\/www.microlise.com\/fr\/produits\/analyse-de-flotte\/route-optimisation-planification-logiciel\/\">Journey Management<\/a> permet aux \u00e9quipes de suivre en live les tourn\u00e9es et la conformit\u00e9 des livraisons pour une vision instantan\u00e9e d\u2019\u00e9ventuels litiges. Cela leur permet de pr\u00e9venir les clients et d\u2019agir rapidement en exploitation pour le traitement des non-conformit\u00e9s.<\/span><\/p>\n<p><span class=\"ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">Les 230 chauffeurs ont \u00e9t\u00e9 \u00e9quip\u00e9s d\u2019un terminal mobile Zebra durcis, permettant de simplifier et harmoniser les process de livraison pour l\u2019ensemble des plateformes. Les donn\u00e9es collect\u00e9es via les applications mobiles\u00a0<a href=\"https:\/\/www.microlise.com\/fr\/produits\/gestion-de-la-livraison\/logiciel-de-preuve-electronique-de-livraison\/\">SmartPOD<\/a> et\u00a0<strong>DPM<\/strong> (<a href=\"https:\/\/www.microlise.com\/fr\/produits\/flotte-telematique\/performance-des-conducteurs\/\">Driver Performance Management<\/a>)\u00a0permettent non seulement un suivi pr\u00e9cis des livraisons mais, \u00e9galement d\u2019analyser les comportements de conduite dans un objectif d\u2019am\u00e9liorer les performances de chacun en termes de s\u00e9curit\u00e9 et d\u2019empreinte environnementale.\u00a0<\/span><\/p>\n<p>Le projet d\u2019impl\u00e9mentation a \u00e9t\u00e9 men\u00e9 efficacement gr\u00e2ce \u00e0 une forte implication des \u00e9quipes de Coup de Pates et de Microlise tout au long du projet avec notamment un accompagnement \u00e0 la transition, une communication active \u00e0 toutes les phases du projet, des formations individuelles et collectives men\u00e9es sur chaque site et une grande solidarit\u00e9 entre les \u00e9quipes des diff\u00e9rentes plateformes.<\/p>\n<p><em>\u00ab\u00a0La plateforme de Nantes a \u00e9t\u00e9 volontaire pour r\u00e9aliser une phase pilote de 4 mois. Cela a permis d\u2019affiner les param\u00e9trages mais aussi d\u2019appr\u00e9hender l\u2019acceptation au changement par nos chauffeurs. Nous nous sommes rapidement aper\u00e7us que la prise en main \u00e9tait intuitive, aussi bien du c\u00f4t\u00e9 des chauffeurs que du c\u00f4t\u00e9 des exploitants. Une fois cette phase valid\u00e9e, l\u2019ensemble des sites a \u00e9t\u00e9 d\u00e9ploy\u00e9.\u00bb <\/em><strong>Nicolas Verron, Responsable Logistique Adjoint chez BOUL\u2019PAT ATLANTIQUE<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Am\u00e9liorer les performances des conducteurs et du service client, optimiser nos co\u00fbts, et \u00eatre toujours plus \u00e9coresponsable gr\u00e2ce aux solutions technologiques de Microlise.<\/p>\n","protected":false},"featured_media":42003,"template":"","categories":[1128,1117,1115,1109,1101],"tags":[],"class_list":["post-41980","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","category-benefit-driver-performance-fr","category-proof-of-delivery-delivery-management-fr","category-delivery-management-fr","category-journey-management-fr","category-driver-performance-fr","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.7.1 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Coup de Pates - Case Studies - Microlise France<\/title>\n<meta name=\"description\" content=\"3 juillet 2024 - Coup de Pates\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.microlise.com\/fr\/etudes-de-cas\/coup-de-pates\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Coup de Pates\" \/>\n<meta property=\"og:description\" content=\"3 juillet 2024 - Coup de Pates\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.microlise.com\/fr\/etudes-de-cas\/coup-de-pates\/\" \/>\n<meta property=\"og:site_name\" content=\"Microlise France\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/MicroliseFR\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-10T15:26:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.microlise.com\/wp-content\/uploads\/2024\/07\/coup-de-pate.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"960\" \/>\n\t<meta property=\"og:image:height\" content=\"560\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@microlise\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.microlise.com\\\/fr\\\/etudes-de-cas\\\/coup-de-pates\\\/\",\"url\":\"https:\\\/\\\/www.microlise.com\\\/fr\\\/etudes-de-cas\\\/coup-de-pates\\\/\",\"name\":\"Coup de Pates - Case Studies - Microlise France\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.microlise.com\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.microlise.com\\\/fr\\\/etudes-de-cas\\\/coup-de-pates\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.microlise.com\\\/fr\\\/etudes-de-cas\\\/coup-de-pates\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.microlise.com\\\/wp-content\\\/uploads\\\/2024\\\/07\\\/coup-de-pate.jpg\",\"datePublished\":\"2024-07-03T11:29:08+00:00\",\"dateModified\":\"2025-11-10T15:26:11+00:00\",\"description\":\"3 juillet 2024 - Coup de Pates\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.microlise.com\\\/fr\\\/etudes-de-cas\\\/coup-de-pates\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.microlise.com\\\/fr\\\/etudes-de-cas\\\/coup-de-pates\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.microlise.com\\\/fr\\\/etudes-de-cas\\\/coup-de-pates\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.microlise.com\\\/wp-content\\\/uploads\\\/2024\\\/07\\\/coup-de-pate.jpg\",\"contentUrl\":\"https:\\\/\\\/www.microlise.com\\\/wp-content\\\/uploads\\\/2024\\\/07\\\/coup-de-pate.jpg\",\"width\":960,\"height\":560,\"caption\":\"coup de pate\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.microlise.com\\\/fr\\\/etudes-de-cas\\\/coup-de-pates\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.microlise.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Case Studies\",\"item\":\"https:\\\/\\\/www.microlise.com\\\/fr\\\/etudes-de-cas\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Coup de Pates\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.microlise.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/www.microlise.com\\\/fr\\\/\",\"name\":\"Microlise France\",\"description\":\"Telematics, Transport &amp; 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Nous recherchions, pour notre transformation digitale, une solution \u00e9volutive en ad\u00e9quation avec nos diff\u00e9rents enjeux comme l\u2019 optimisation des performances de nos \u00e9quipes et de leur s\u00e9curit\u00e9, ainsi que la r\u00e9duction de nos co\u00fbts et de notre empreinte carbone.","microlise_casestudies_hide_quotes":"","microlise_casestudies_feature":[{"icon_id":40585,"icon":"https:\/\/www.microlise.com\/wp-content\/uploads\/2024\/06\/manage-orders.png","number":"200","text":"v\u00e9hicules"},{"icon_id":42033,"icon":"https:\/\/www.microlise.com\/wp-content\/uploads\/2024\/07\/Platform-Microlise-Icon-Strike.png","number":"11","text":"plateformes"},{"icon_id":42039,"icon":"https:\/\/www.microlise.com\/wp-content\/uploads\/2024\/07\/Parcel-Microlise-Icon-Strike.png","number":"11 millions","text":"de colis distribu\u00e9s "}],"microlise_casestudies_result_sect":"","microlise_casestudies_result":"L'impl\u00e9mentation de la solution de gestion de flotte Microlise a rapidement port\u00e9 ses fruits au sein de l\u2019entreprise Coup de P\u00e2tes. La standardisation des processus logistiques a facilit\u00e9 le travail en \u00e9quipe, l'int\u00e9gration de nouveaux chauffeurs et a am\u00e9lior\u00e9 globalement l'efficacit\u00e9 op\u00e9rationnelle. \u00a0<i>\u00ab\u00a0C\u2019est un outil de management qui nous apporte des donn\u00e9es factuelles nous permettant de d\u00e9briefer avec nos chauffeurs en retour de tourn\u00e9es.\"<\/i> - <strong>Isabelle Daviaud, Responsable Logistique chez BOUL\u2019PAT ATLANTIQUE<\/strong>. Et de rajouter\u00a0: <i>\u00ab\u00a0Et nous sommes devenus plus attractifs au niveau de nos recrutements.\u00a0\u00bb<\/i>\r\n\r\nDe plus, la r\u00e9activit\u00e9 accrue aupr\u00e8s des clients et la gestion plus rapide des litiges ont renforc\u00e9 la satisfaction client et la r\u00e9putation de Coup de Pates dans le secteur.\r\n\r\nC\u2019est une premi\u00e8re \u00e9tape de la transformation digitale de Coup de Pates, il reste encore d\u2019autres \u00e9volutions \u00e0 impl\u00e9menter, comme la validation des livraisons gr\u00e2ce au scanner des terminaux mobiles et la d\u00e9mat\u00e9rialisation compl\u00e8te avec l\u2019envoi de nos preuves de livraison aux clients. Microlise a les solutions n\u00e9cessaires pour accompagner Coup de Pates plus loin encore.\r\n\r\nUne \u00e9tude a \u00e9t\u00e9 men\u00e9e en interne par Coup de Pates un an apr\u00e8s le lancement des solutions Microlise et une grande majorit\u00e9 des utilsateurs ont r\u00e9pondu que l'outit \u00e9tait un v\u00e9ritable atout pour leur m\u00e9tier.","microlise_casestudies_results":[{"icon_id":42045,"icon":"https:\/\/www.microlise.com\/wp-content\/uploads\/2024\/07\/Worker-Microlise-Icon-Strike.png","number":"96%","text":"des personnes de l\u2019exploitation"},{"icon_id":42051,"icon":"https:\/\/www.microlise.com\/wp-content\/uploads\/2024\/07\/Driver-Microlise-Icon-Strike.png","number":"73%","text":"des chauffeurs"}],"microlise_casestudies_brtitle":"","microlise_casestudies_brtext":"","microlise_casestudies_demo":"","microlise_casestudies_dimg":"","microlise_casestudies_dimg_id":"","microlise_casestudies_dtitle":"","microlise_casestudies_bdcontent":"","microlise_casestudies_dbtext":"","microlise_casestudies_dblink":""}},"_links":{"self":[{"href":"https:\/\/www.microlise.com\/fr\/wp-json\/wp\/v2\/case-studies\/41980","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.microlise.com\/fr\/wp-json\/wp\/v2\/case-studies"}],"about":[{"href":"https:\/\/www.microlise.com\/fr\/wp-json\/wp\/v2\/types\/case-studies"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.microlise.com\/fr\/wp-json\/wp\/v2\/media\/42003"}],"wp:attachment":[{"href":"https:\/\/www.microlise.com\/fr\/wp-json\/wp\/v2\/media?parent=41980"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.microlise.com\/fr\/wp-json\/wp\/v2\/categories?post=41980"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.microlise.com\/fr\/wp-json\/wp\/v2\/tags?post=41980"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}