{"id":16055,"date":"2020-04-14T10:55:00","date_gmt":"2020-04-14T09:55:00","guid":{"rendered":"https:\/\/www.microlise.com\/case-studies\/pro-%c8%a7-pro\/"},"modified":"2021-09-03T11:38:46","modified_gmt":"2021-09-03T10:38:46","slug":"pro-%c8%a7-pro","status":"publish","type":"case-studies","link":"https:\/\/www.microlise.com\/fr\/etudes-de-cas\/pro-%c8%a7-pro\/","title":{"rendered":"Pro \u00e0 Pro"},"content":{"rendered":"

Le d\u00e9fi<\/h3>\n

Pro \u00e0 Pro, filiale fran\u00e7aise du groupe METRO, livre chaque jour des milliers de cuisiniers de la restauration scolaire et d\u2019entreprise, de maison de retraite, d\u2019\u00e9tablissements de sant\u00e9 mais aussi de restauration traditionnelle partout en France. En pleine croissance avec + de 2 100 collaborateurs, Pro \u00e0 Pro commercialise une large gamme de produits aupr\u00e8s de 40 000 clients: \u00e9picerie, frais, boissons, surgel\u00e9, non alimentaire.<\/p>\n

Avec une flotte de plus de 500 v\u00e9hicules pour livrer chaque jour pr\u00e8s de 5 000 clients, l\u2019entreprise r\u00e9fl\u00e9chissait \u00e0 r\u00e9duire l\u2019utilisation du support papier que ce soit pour ses livraisons, sa facturation et autres documents de transport et \u00e0 am\u00e9liorer son service client.<\/p>\n

Pro a Pro s\u2019\u00e9tait \u00e9galement fix\u00e9 pour objectifs compl\u00e9mentaires de r\u00e9duire ses d\u00e9penses de carburant et son impact sur l\u2019environnement, tout en portant une attention particuli\u00e8re \u00e0 la s\u00e9curit\u00e9 de ses conducteurs.<\/p>\n

L\u2019approche<\/h3>\n

Pro \u00e0 Pro s\u2019est donc mis en qu\u00eate d’une solution d\u2019informatique embarqu\u00e9e. Celle-ci devait permettre d\u2019optimiser l\u2019utilisation de ses ressources, de fournir des preuves \u00e9lectroniques de livraison, d\u2019apporter une plus grande s\u00e9curit\u00e9 \u00e0 ses chauffeurs tout en am\u00e9liorant les comportements de conduite. Microlise a \u00e9t\u00e9 choisie principalement pour la flexibilit\u00e9 de ses solutions et pour l\u2019exp\u00e9rience de son \u00e9quipe. D\u2019apr\u00e8s Julien Demeusy, Chef de Projet Transport chez Pro \u00e0 Pro: \u201cle d\u00e9ploiement et son go live \u00e9tait notre grande inqui\u00e8tude, car nous voulions une vraie adh\u00e9sion de nos chauffeurs tout en sachant que nous leur demandions un changement cons\u00e9quent.Finalement, la solution a \u00e9t\u00e9 bien accueillie par nos chauffeurs et d\u2019un point de vue op\u00e9rationnel, la transition a \u00e9t\u00e9 tr\u00e8s fluide et naturelle.\u201d<\/p>\n

Pro \u00e0 Pro a ainsi d\u00e9ploy\u00e9 les modules Fleet Performance, Journey Management et Proof Of Delivery qui permettent aux \u00e9quipes d\u2019exploitation de chaque site de suivre les livraisons en temps r\u00e9el, d\u2019informer les clients des heures d\u2019arriv\u00e9e et de valider la bonne ex\u00e9cution des livraisons en quelques clics. Tous les chauffeurs sont \u00e9quip\u00e9s de terminaux Zebra TC77 de derni\u00e8re g\u00e9n\u00e9ration pour les assister pas \u00e0 pas dans tout le process de livraison; depuis le check du v\u00e9hicule, la navigation connect\u00e9e vers le prochain site jusqu\u2019au scan des produits livr\u00e9s, la prise de photo et la signature du client.<\/p>\n","protected":false},"excerpt":{"rendered":"

Pro \u00e0 Pro, filiale fran\u00e7aise du groupe METRO, livre chaque jour des milliers de cuisiniers de la restauration scolaire et d\u2019entreprise, de maisons de retraite, d\u2019\u00e9tablissements de sant\u00e9 mais aussi de restauration traditionnelle partout en France. <\/p>\n","protected":false},"featured_media":23206,"template":"","categories":[1120,1115],"tags":[],"class_list":["post-16055","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","category-transport-logistics-fr","category-delivery-management-fr","entry"],"yoast_head":"\nPro \u00e0 Pro - \u00c9tudes de cas - Microlise France<\/title>\n<meta name=\"description\" content=\"Pro \u00e0 Pro, filiale fran\u00e7aise du groupe METRO, livre chaque jour des milliers de cuisiniers de la restauration scolaire et d\u2019entreprise, de maisons de retraite, d\u2019\u00e9tablissements de sant\u00e9 mais aussi de restauration traditionnelle partout en France.\" \/>\n<meta name=\"robots\" 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