On Friday 7th October, Bidvest Logistics won 2 awards at the Call Centre North West Awards event, held at the Palace Hotel in Manchester. The dinner was attended by over 500 guests from over 40 Customer Service Organisations.
The two awards Bidvest Logistics were awarded were:
The Contact Centre Manager of the Year which went to Lianne Blackman-Morrow. Lianne manages Bidvest’s Royton Call Centre which is centrally responsible for looking after all of Bidvest’s food service accounts.
The second award was for Best Technology Partnership, this was in recognition of the work Bidvest Logistics has done with Microlise in implementing Microlise’s Customer Service Board. This module, which was implemented on top of Bidvest’s existing Microlise Transport Management Solution provides real-time visibility of all planned deliveries, by contract and site and allows the Bidvest Customer Services team to proactive deal with forecast delivery issues and then log and record any subsequent contacts with the customer, thereby reducing management and reporting overhead.
Each award category involved the completion of a submission document, which was assessed before a shortlist of finalist was produced. All finalists would then receive a site visit and /or interview. Having entered only four of the
potential fourteen award categories, Bidvest Logistics was excited to find that all four submissions had made the finalist shortlist.
Lianne commented following the event ‘Not only was being shortlisted as a finalist in all four categories an achievement in itself, but to walk away from a fabulous night with two awards is fantastic’ she continued ‘Everybody can be proud of what we have achieved, and the awards represent the efforts of a lot of people from throughout Bidvest Logistics and their commitment to putting our customers first’.
Microlise’s Customer Service Board Module is available in Microlise’s latest release. It builds on the point to point routing engine which predicts, each time a Microlise GPS tracked vehicle reports in, how long it will take to reach each delivery point on the planned route. Traditionally, the Microlise system presents data on a whole route basis for use by Transport Management and Planner alike. Here the same route information is viewed by each contract / delivery point.