Customer Experience

Protect important customer relationships

Put the customer at the centre of things, streamline communication and improve the way queries are handled. Give customer-facing colleagues up-to-the-second accurate information so that they can respond quickly and with purpose when required. Manage queries so that they are responded to in order of priority, rather than in the order they arrived.

Enhance customer service capability

Improve communication and build stronger customer relationships.

Improve customer retention

Deliver the best possible service to ensure customers keep coming back.

Reduce complaints

Through better communication and ticket management, minimise the number of complaints your team receives.

Upgrade Your Customer Comms

Real-time updates and automated alerts to keep customers informed, always. Remove uncertainty with SMS or emails automatically triggered before an on-time delivery, or if a drop or collection is likely to be delayed.

Effective Proactive Query Management

Take a customer-focussed approach and give your whole team live access to the latest transport information. Your team can search for a specific consignment or item and immediately understand the latest estimated time of arrival at the customer. This ensures more calls end in a quick resolution with accurate information readily available.

proof of delivery

Share a Digital Record

Once a delivery is complete, you’ll be able to automatically share proof of delivery with customers and store a digital copy for your records. Go back weeks, months or even years to retrieve full proof of delivery information. With a full audit trail your team will be able to quickly deal with customer queries providing instant clarity.

Microlise Transport Conference 2019

15th May 2019, The Ricoh Arena, CoventryRegistration Open