{"id":46669,"date":"2023-02-02T14:06:01","date_gmt":"2023-02-02T14:06:01","guid":{"rendered":"https:\/\/www.microlise.com\/faqs\/"},"modified":"2025-07-04T11:38:29","modified_gmt":"2025-07-04T10:38:29","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.microlise.com\/au\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"

[vc_row][vc_column][vc_tta_accordion title_tag=”h3″ section_title_tag=”h6″ style=”flat” color=”white” active_section=”0″ no_fill=”true” collapsible_all=”true” title=”General business information”][vc_tta_section title=”Is microlise classed as an sme?” tab_id=”1675246789095-d9a9509b-2bce”][vc_column_text]<\/p>\n

No. Microlise Group Ltd is not classed as an SME (Small and Medium Sized Enterprise) under the EU definition as it has greater than 250 employees.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What is microlise\u2019s companies house number?” tab_id=”1675254973543-73b53052-fbaf”][vc_column_text]<\/p>\n

Microlise Group Ltd (1670983).<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Does microlise operate from multiple locations?” tab_id=”1675254971370-e8bdbd3d-f8c6″][vc_column_text]<\/p>\n

Yes. The Microlise Group of companies has locations in the UK, Australia, New Zealand, France & India.<\/p>\n

Microlise Ltd does not transfer customer data between locations unless specified\/agreed in the specific contract and\/or data processing agreement.<\/p>\n

Data is held within UK data centres however support is provided from Pune in India.<\/p>\n

Technical support staff in Microlise India will have access to relevant information to provide the required support to customers where appropriate.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is microlise listed on the information commissioners\u2019 office (ico) register of data processors?” tab_id=”1675246789105-1a219ec9-0ae7″][vc_column_text]<\/p>\n

Yes. Registration Number: ZB240179.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is microlise iso certified?” tab_id=”1675255073266-25a92edc-0d2a”][vc_column_text css=””]<\/p>\n

Yes. ISO 9001, ISO 20000 and ISO 27001 certified.\u00a0\u00a0Certification evidence is available from UKAS (https:\/\/certcheck.ukas.com\/).<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What is the position of microlise on the use of ai?” tab_id=”1695375993740-f6f84136-b941″][vc_column_text]<\/p>\n

Adding value to our customer\u2019s operations using Artificial Intelligence (AI) and Machine Learning (ML) is part of Microlise Group\u2019s roadmap. Some of its products already use AI, including both ClearVision AI Cameras and patent-pending Trailer Brake Performance Monitoring Systems (TBPMS). The Group is committed to expanding these advancements ethically across its portfolio of Fleet Compliance, Performance & Safety, Transport Management System (TMS), Planning & Optimisation (P&O), Journey Management, and Driver Connected Mobility Services.<\/p>\n

The Group recognises the significance of responsible AI integration and follows the ethical guidance from the UK Government [1] and the European Commission [2]. It is committed to the guidelines, ensuring standards are applied throughout its portfolio. Through continual assessment, the Group ensures impartiality and fairness across all AI-powered offerings, thereby pre-empting biases, discrimination, and reinforcing the public’s confidence in the reliability and safety of all AI products developed by Microlise Group..<\/p>\n

The optimisation engine powering the Group\u2019s Planning & Optimisation (P&O) product is designed using mathematical models, optimisation methodologies, and heuristic algorithms. Consequently, it\u2019s a transparent and explainable solution for tackling the complex challenges around vehicle routing for pick-up and deliveries, while continually re-calculating operational constraints based upon user data. P&O gives users complete control in adjusting and improving the suggested routing plans, providing them complete autonomy.<\/p>\n

[1] UK Government: Navigating Artificial Intelligence Ethics and Safety: https:\/\/www.gov.uk\/guidance\/understanding-artificial-intelligence-ethics-and-safety<\/a><\/p>\n

[2] European Commission: Fostering Trustworthy AI with Ethical Guidelines: https:\/\/digital-strategy.ec.europa.eu\/en\/library\/ethics-guidelines-trustworthy-ai<\/a><\/p>\n

[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column][vc_tta_accordion title_tag=”h3″ section_title_tag=”h6″ style=”flat” color=”white” active_section=”0″ no_fill=”true” collapsible_all=”true” title=”Application security”][vc_tta_section title=”Do microlise apps use active directory (ad) for authentication?” tab_id=”1675265645179-ce05c9a3-d13f”][vc_column_text]<\/p>\n

No. Users and their access rights are administered locally to the Microlise application. Optionally, the Microlise application can be configured for single sign-on by integrating your Identity Provider with the Microlise Identity Provider cloud service. In this mode, new users are created when they access the Microlise application. Access rights management still takes place within the application itself.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Where is the authentication repository held and what security\/access is configured?” tab_id=”1675265645198-a79458f9-6f56″][vc_column_text]<\/p>\n

The authentication repository is held in a database.
\nThe schema is not available.
\nJDBC & ODBC connections are not permitted.
\nStored Procedures are not available.
\nUser Administration APIs (Application Programming Interface) are not available.
\nAPI (Application Programming Interface) access is logged in a central elastic instance.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do microlise apps support saml or oidc?” tab_id=”1675265645216-d935aae3-fce7″][vc_column_text]<\/p>\n

Yes. The integration protocol that we use with a customer’s own identity provider for our Execution Board is SAML 2.0.<\/p>\n

[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column][vc_tta_accordion title_tag=”h3″ section_title_tag=”h6″ style=”flat” color=”white” active_section=”0″ no_fill=”true” collapsible_all=”true” title=”Breach & incident management”][vc_tta_section title=”Does microlise have a policy for all employees and contractors to report violations of information security policies and procedures without fear of recrimination?” tab_id=”1675266380595-13568b32-40ce”][vc_column_text]<\/p>\n

Yes. A policy and clear guidelines are available to all employees and contractors, describing the process for reporting violations of IS policies and other forms of breach and incident.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”If an information security breach involving a client’s data occurred, would the client be notified of the breach?” tab_id=”1675266380622-06969dea-9ca1″][vc_column_text]<\/p>\n

Yes. The customer is to be notified within 72 hours of initial detection and communicated with throughout the incident management process.<\/p>\n

A copy of the incident management policy & process can be made available upon request.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Does microlise have procedures for information security incident management that include detection, resolution, and recovery?” tab_id=”1675266380678-4c5c97d5-d0b1″][vc_column_text]<\/p>\n

Yes. Microlise has a policy that is documented and maintained. This includes what happens when there is suspicion or identification of a security incident, how this is reported through Microlise and how the risk is isolated until resolved.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Does microlise have procedures and responsibilities for incident response planning and management?” tab_id=”1675266380700-3dae124f-e524″][vc_column_text]<\/p>\n

Yes. Microlise has a full complement of policies and procedures in place to fully manage and plan incident response. A copy of the relevant documents can be provided upon request.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do microlise have procedures for monitoring, detecting, analysing and reporting of information security events and incidents?” tab_id=”1675266581730-a27c2db8-41ac”][vc_column_text]<\/p>\n

Yes. We have policies and procedures for the effective logging, monitoring, detection, analysis and reporting of security events and incidents and the incident management activities relating to them. The TMC product has logging, and audit trails built in to show access. A copy of the relevant documents can be provided upon request.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do microlise have procedures for handling (storage, transmission, transportation, retention and disposal) of forensic evidence?” tab_id=”1675266608538-56670309-67f2″][vc_column_text]<\/p>\n

Yes. These form part of our wider policies and procedures around incident management. Copies of the relevant documents are available upon request.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Does microlise have formal procedures for response to escalations, controlled recovery for incidents, and\/or communication to internal or external people or organisations?” tab_id=”1675266644475-4a2876eb-d4f2″][vc_column_text]<\/p>\n

Yes. These form part of our wider policies and procedures around incident management. Copies of the relevant documents are available upon request.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Does microlise monitor network behaviour and analyse events for potential incidents?” tab_id=”1675266689509-ac850da1-106b”][vc_column_text]<\/p>\n

Yes. Microlise utilise various monitoring tools and analyse and record the events they generate.<\/p>\n

[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_tta_accordion title_tag=”h3″ section_title_tag=”h6″ style=”flat” color=”white” active_section=”0″ no_fill=”true” collapsible_all=”true” title=”Business continuity & disaster recovery”][vc_tta_section title=”Does microlise have business continuity and disaster recovery plans?” tab_id=”1675266754053-2c0e40e1-4007″][vc_column_text]<\/p>\n

Yes, Microlise has both a business continuity plan and a disaster recovery plan.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What contingency plans do microlise have to back up customer data?” tab_id=”1675266754087-3f045716-7378″][vc_column_text]<\/p>\n

We have scheduled offline backups that are stored securely and are tested regularly.
\nVideo files are backed up daily and retained for 12 months.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Does microlise have a policy for data loss prevention?” tab_id=”1675266754121-1f7cd68e-6fb5″][vc_column_text]<\/p>\n

Yes. Microlise has a policy that defines what information may be released and implement controls and monitoring to control the flow of data within the network and detect the unauthorised release of sensitive information.<\/p>\n

[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_tta_accordion title_tag=”h3″ section_title_tag=”h6″ style=”flat” color=”white” active_section=”0″ no_fill=”true” collapsible_all=”true” title=”Certifications”][vc_tta_section title=”What certifications does microlise hold?” tab_id=”1675266981299-b87fd6b6-0460″][vc_column_text css=””]<\/p>\n