{"id":43078,"date":"2024-10-25T15:06:49","date_gmt":"2024-10-25T14:06:49","guid":{"rendered":"https:\/\/www.microlise.com\/?post_type=news&p=43078"},"modified":"2025-11-07T04:16:48","modified_gmt":"2025-11-07T04:16:48","slug":"discover-our-new-improved-support-portal-a-better-experience-for-you","status":"publish","type":"news","link":"https:\/\/www.microlise.com\/au\/news\/discover-our-new-improved-support-portal-a-better-experience-for-you\/","title":{"rendered":"Discover Our New & Improved Support Portal \u2013 A Better Experience for You!"},"content":{"rendered":"

[vc_row][vc_column][vc_custom_heading text=”Our latest upgrade brings with it a host of new features aimed at streamlining your support experience, making it quicker and simpler to access the services you rely on.<\/p>\n

Explore the new look today!” font_container=”tag:h5|text_align:left” use_theme_fonts=”yes” css=””]

<\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading text=”A Fresh New Look” font_container=”tag:h3|text_align:left|color:%230075c9″ use_theme_fonts=”yes” css=””][vc_column_text css=””]The portal now has a sleek, polished design featuring our new company branding. Not only does it look professional, but it\u2019s also optimised for ease of use \u2013 helping you find what you need in just a few clicks.[\/vc_column_text][vc_single_image image=”42877″ img_size=”full” css=””][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading text=”Navigate with Ease” font_container=”tag:h3|text_align:left|color:%230075c9″ use_theme_fonts=”yes” css=””][vc_column_text css=””]The new portal includes links to other web pages within the Microlise estate including the Knowledge Portal, Microlise Transport Conference and Road to Logistics websites.<\/p>\n

There is also be a link directly to your web portal.[\/vc_column_text][vc_single_image image=”42883″ img_size=”full” css=””][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading text=”24\/7 Chatbot Support” font_container=”tag:h3|text_align:left|color:%230075c9″ use_theme_fonts=”yes” css=””][vc_column_text css=””]Our new 24\/7 chatbot is available to answer frequently asked questions and guide you through the process of logging a case.<\/p>\n

And if you need further assistance, you can transfer to a Support Engineer Monday to Friday, 9am-5pm (GMT).[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_single_image image=”42889″ img_size=”full” css=””][\/vc_column][vc_column width=”1\/2″][vc_single_image image=”42895″ img_size=”full” css=””][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading text=”Simplified Case Logging” font_container=”tag:h3|text_align:left|color:%230075c9″ use_theme_fonts=”yes” css=””][vc_column_text css=””]Logging cases has never been easier! You can submit a request directly through the portal or simply by sending an email to microlise@service-now.com<\/a>. Plus, with our trusted domain email logging, anyone in your organisation with a valid email can log a case seamlessly.[\/vc_column_text][vc_single_image image=”42901″ img_size=”full” css=””][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading text=”New Super User Features” font_container=”tag:h3|text_align:left|color:%230075c9″ use_theme_fonts=”yes” css=””][vc_column_text css=””]Super Users now have more control and flexibility. The updated portal allows them to create contacts and locations right from the interface, streamlining support for your entire team.[\/vc_column_text][vc_single_image image=”42907″ img_size=”full” css=””][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading text=”Enhanced Knowledge Base” font_container=”tag:h3|text_align:left|color:%230075c9″ use_theme_fonts=”yes” css=””][vc_column_text css=””]Our Knowledge Base has received a major upgrade, making it easier for you to find the information you need. Whether it\u2019s \u2018How-To\u2019 guides or trouble-shooting tips, the improved layout lets you resolve issues independently.<\/p>\n

And what\u2019s more, our team will be working hard to continuously expand the knowledge offered to our customer base.[\/vc_column_text][vc_single_image image=”42913″ img_size=”full” css=””][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading text=”Convenient Contact Information” font_container=”tag:h3|text_align:left|color:%230075c9″ use_theme_fonts=”yes” css=””][vc_column_text css=””]Need to get in touch? All of our contact numbers are accessible via the portal, giving you the flexibility to choose between phone or online support whenever you need it.[\/vc_column_text][vc_single_image image=”42919″ img_size=”full” css=””][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading text=”Your Feedback Matters” font_container=”tag:h3|text_align:left|color:%230075c9″ use_theme_fonts=”yes” css=””][vc_column_text css=””]We\u2019ve made it even easier to share your thoughts. You can now provide feedback directly through the portal, helping us continue to enhance your experience.[\/vc_column_text][vc_single_image image=”42925″ img_size=”full” css=””][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading text=”Stay Tuned\u2026” font_container=”tag:h3|text_align:left|color:%230075c9″ use_theme_fonts=”yes” css=””][vc_column_text css=””]We\u2019re also excited to share that a new self-service Field Management Portal<\/strong> is in the works, allowing you to book service visits with ease. It’s currently in the testing phase, but stay tuned for more news on its release!<\/p>\n

From 10am on 1st October 2024, click here to log in<\/a> and explore all the new features![\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

We\u2019re proud to unveil our newly revamped ServiceNow portal, designed with you in mind.<\/p>\n","protected":false},"author":71,"featured_media":47538,"template":"","tags":[],"class_list":["post-43078","news","type-news","status-publish","has-post-thumbnail","hentry","entry"],"yoast_head":"\nDiscover Our New & Improved Support Portal \u2013 A Better Experience for You! - Microlise Australia<\/title>\n<meta name=\"description\" content=\"25 October 2024 - Discover Our New & Improved Support Portal \u2013 A Better Experience for You!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.microlise.com\/au\/news\/discover-our-new-improved-support-portal-a-better-experience-for-you\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Discover Our New & Improved Support Portal \u2013 A Better Experience for You!\" \/>\n<meta property=\"og:description\" content=\"25 October 2024 - Discover Our New & Improved Support Portal \u2013 A Better Experience for You!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.microlise.com\/au\/news\/discover-our-new-improved-support-portal-a-better-experience-for-you\/\" \/>\n<meta property=\"og:site_name\" content=\"Microlise Australia\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/MicroliseANZ\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-07T04:16:48+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.microlise.com\/wp-content\/uploads\/2024\/10\/Support-Portal-720-x-500.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"720\" \/>\n\t<meta property=\"og:image:height\" content=\"500\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@microliseANZ\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.microlise.com\\\/au\\\/news\\\/discover-our-new-improved-support-portal-a-better-experience-for-you\\\/\",\"url\":\"https:\\\/\\\/www.microlise.com\\\/au\\\/news\\\/discover-our-new-improved-support-portal-a-better-experience-for-you\\\/\",\"name\":\"Discover Our New & Improved Support Portal \u2013 A Better Experience for You! - Microlise Australia\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.microlise.com\\\/au\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.microlise.com\\\/au\\\/news\\\/discover-our-new-improved-support-portal-a-better-experience-for-you\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.microlise.com\\\/au\\\/news\\\/discover-our-new-improved-support-portal-a-better-experience-for-you\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.microlise.com\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/Support-Portal-720-x-500.jpg\",\"datePublished\":\"2024-10-25T14:06:49+00:00\",\"dateModified\":\"2025-11-07T04:16:48+00:00\",\"description\":\"25 October 2024 - Discover Our New & Improved Support Portal \u2013 A Better Experience for You!\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.microlise.com\\\/au\\\/news\\\/discover-our-new-improved-support-portal-a-better-experience-for-you\\\/#breadcrumb\"},\"inLanguage\":\"en-AU\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.microlise.com\\\/au\\\/news\\\/discover-our-new-improved-support-portal-a-better-experience-for-you\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\\\/\\\/www.microlise.com\\\/au\\\/news\\\/discover-our-new-improved-support-portal-a-better-experience-for-you\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.microlise.com\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/Support-Portal-720-x-500.jpg\",\"contentUrl\":\"https:\\\/\\\/www.microlise.com\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/Support-Portal-720-x-500.jpg\",\"width\":720,\"height\":500,\"caption\":\"Microlise fleet management and telematics solutions for logistics optimisation, real-time vehicle tracking, and transport efficiency improvements.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.microlise.com\\\/au\\\/news\\\/discover-our-new-improved-support-portal-a-better-experience-for-you\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.microlise.com\\\/au\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"News\",\"item\":\"https:\\\/\\\/www.microlise.com\\\/au\\\/news\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Discover Our New & Improved Support Portal \u2013 A Better Experience for You!\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.microlise.com\\\/au\\\/#website\",\"url\":\"https:\\\/\\\/www.microlise.com\\\/au\\\/\",\"name\":\"Microlise Australia\",\"description\":\"Telematics, Transport & Fleet Management Solutions\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.microlise.com\\\/au\\\/#organization\"},\"alternateName\":\"Microlise\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.microlise.com\\\/au\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-AU\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.microlise.com\\\/au\\\/#organization\",\"name\":\"Microlise\",\"alternateName\":\"Microlise\",\"url\":\"https:\\\/\\\/www.microlise.com\\\/au\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\\\/\\\/www.microlise.com\\\/au\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.microlise.com\\\/wp-content\\\/uploads\\\/2024\\\/06\\\/cropped-Microlise-Logo-Primary-Electric-1.png\",\"contentUrl\":\"https:\\\/\\\/www.microlise.com\\\/wp-content\\\/uploads\\\/2024\\\/06\\\/cropped-Microlise-Logo-Primary-Electric-1.png\",\"width\":235,\"height\":30,\"caption\":\"Microlise\"},\"image\":{\"@id\":\"https:\\\/\\\/www.microlise.com\\\/au\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/MicroliseANZ\\\/\",\"https:\\\/\\\/x.com\\\/http:\\\/\\\/twitter.com\\\/microliseANZ\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/microlise\",\"https:\\\/\\\/www.youtube.com\\\/user\\\/MicroliseLtd\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Discover Our New & Improved Support Portal \u2013 A Better Experience for You! - Microlise Australia","description":"25 October 2024 - Discover Our New & Improved Support Portal \u2013 A Better Experience for You!","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.microlise.com\/au\/news\/discover-our-new-improved-support-portal-a-better-experience-for-you\/","og_locale":"en_US","og_type":"article","og_title":"Discover Our New & Improved Support Portal \u2013 A Better Experience for You!","og_description":"25 October 2024 - Discover Our New & Improved Support Portal \u2013 A Better Experience for You!","og_url":"https:\/\/www.microlise.com\/au\/news\/discover-our-new-improved-support-portal-a-better-experience-for-you\/","og_site_name":"Microlise Australia","article_publisher":"https:\/\/www.facebook.com\/MicroliseANZ\/","article_modified_time":"2025-11-07T04:16:48+00:00","og_image":[{"width":720,"height":500,"url":"https:\/\/www.microlise.com\/wp-content\/uploads\/2024\/10\/Support-Portal-720-x-500.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@microliseANZ","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.microlise.com\/au\/news\/discover-our-new-improved-support-portal-a-better-experience-for-you\/","url":"https:\/\/www.microlise.com\/au\/news\/discover-our-new-improved-support-portal-a-better-experience-for-you\/","name":"Discover Our New & Improved Support Portal \u2013 A Better Experience for You! - Microlise Australia","isPartOf":{"@id":"https:\/\/www.microlise.com\/au\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.microlise.com\/au\/news\/discover-our-new-improved-support-portal-a-better-experience-for-you\/#primaryimage"},"image":{"@id":"https:\/\/www.microlise.com\/au\/news\/discover-our-new-improved-support-portal-a-better-experience-for-you\/#primaryimage"},"thumbnailUrl":"https:\/\/www.microlise.com\/wp-content\/uploads\/2024\/10\/Support-Portal-720-x-500.jpg","datePublished":"2024-10-25T14:06:49+00:00","dateModified":"2025-11-07T04:16:48+00:00","description":"25 October 2024 - Discover Our New & Improved Support Portal \u2013 A Better Experience for You!","breadcrumb":{"@id":"https:\/\/www.microlise.com\/au\/news\/discover-our-new-improved-support-portal-a-better-experience-for-you\/#breadcrumb"},"inLanguage":"en-AU","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.microlise.com\/au\/news\/discover-our-new-improved-support-portal-a-better-experience-for-you\/"]}]},{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/www.microlise.com\/au\/news\/discover-our-new-improved-support-portal-a-better-experience-for-you\/#primaryimage","url":"https:\/\/www.microlise.com\/wp-content\/uploads\/2024\/10\/Support-Portal-720-x-500.jpg","contentUrl":"https:\/\/www.microlise.com\/wp-content\/uploads\/2024\/10\/Support-Portal-720-x-500.jpg","width":720,"height":500,"caption":"Microlise fleet management and telematics solutions for logistics optimisation, real-time vehicle tracking, and transport efficiency improvements."},{"@type":"BreadcrumbList","@id":"https:\/\/www.microlise.com\/au\/news\/discover-our-new-improved-support-portal-a-better-experience-for-you\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.microlise.com\/au\/"},{"@type":"ListItem","position":2,"name":"News","item":"https:\/\/www.microlise.com\/au\/news\/"},{"@type":"ListItem","position":3,"name":"Discover Our New & Improved Support Portal \u2013 A Better Experience for You!"}]},{"@type":"WebSite","@id":"https:\/\/www.microlise.com\/au\/#website","url":"https:\/\/www.microlise.com\/au\/","name":"Microlise Australia","description":"Telematics, Transport & Fleet Management Solutions","publisher":{"@id":"https:\/\/www.microlise.com\/au\/#organization"},"alternateName":"Microlise","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.microlise.com\/au\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-AU"},{"@type":"Organization","@id":"https:\/\/www.microlise.com\/au\/#organization","name":"Microlise","alternateName":"Microlise","url":"https:\/\/www.microlise.com\/au\/","logo":{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/www.microlise.com\/au\/#\/schema\/logo\/image\/","url":"https:\/\/www.microlise.com\/wp-content\/uploads\/2024\/06\/cropped-Microlise-Logo-Primary-Electric-1.png","contentUrl":"https:\/\/www.microlise.com\/wp-content\/uploads\/2024\/06\/cropped-Microlise-Logo-Primary-Electric-1.png","width":235,"height":30,"caption":"Microlise"},"image":{"@id":"https:\/\/www.microlise.com\/au\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/MicroliseANZ\/","https:\/\/x.com\/http:\/\/twitter.com\/microliseANZ","https:\/\/www.linkedin.com\/company\/microlise","https:\/\/www.youtube.com\/user\/MicroliseLtd"]}]}},"cmb2":{"_thumbnail_fields":{"_thumbnail_caption":"","_thumbnail_hide":""}},"_links":{"self":[{"href":"https:\/\/www.microlise.com\/au\/wp-json\/wp\/v2\/news\/43078","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.microlise.com\/au\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/www.microlise.com\/au\/wp-json\/wp\/v2\/types\/news"}],"author":[{"embeddable":true,"href":"https:\/\/www.microlise.com\/au\/wp-json\/wp\/v2\/users\/71"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.microlise.com\/au\/wp-json\/wp\/v2\/media\/47538"}],"wp:attachment":[{"href":"https:\/\/www.microlise.com\/au\/wp-json\/wp\/v2\/media?parent=43078"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.microlise.com\/au\/wp-json\/wp\/v2\/tags?post=43078"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}