{"id":16348,"date":"2017-06-27T10:44:00","date_gmt":"2017-06-27T09:44:00","guid":{"rendered":"https:\/\/www.microlise.com\/case-studies\/traditional-haulier-sophisticated-multi-modal-supply-chain-services-company\/"},"modified":"2021-07-23T13:19:18","modified_gmt":"2021-07-23T12:19:18","slug":"traditional-haulier-sophisticated-multi-modal-supply-chain-services-company","status":"publish","type":"case-studies","link":"https:\/\/www.microlise.com\/au\/case-studies\/traditional-haulier-sophisticated-multi-modal-supply-chain-services-company\/","title":{"rendered":"Eddie Stobart: Traditional Haulier to Sophisticated Multi-Modal Supply Chain Services Company"},"content":{"rendered":"<h3>The Challenge<\/h3>\n<p>As one of the best known and largest fleet operators in the UK, Eddie Stobart runs more than 2,000 vehicles and employs in excess of 5,000 staff.<\/p>\n<p>Eddie Stobart has been diversifying into new sectors. The demands of each of these new sectors are subtly different and the team understood that technology would be needed to underpin everything the organisation planned to do.<\/p>\n<p>Traditionally focused on the consumer and retail sectors, Eddie Stobart is now growing in areas such as industrial markets, manufacturing and e-commerce. The company was looking for a partner that would deliver technology enabling it to enter new markets and drive even better customer service and efficiency.<\/p>\n<h3>The Approach<\/h3>\n<p>Having used telemetry for a number of years, Eddie Stobart became aware that the existing technology had run its course and that it needed to invest in the next generation. Eddie Stobart\u2019s Chief Information Officer John Court challenged Microlise to deliver a leading-edge solution that really stretched the capability of what is possible right now.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>As one of the best known and largest fleet operators in the UK, Eddie Stobart runs more than 2,000 vehicles and employs in excess of 5,000 staff. Eddie Stobart has been diversifying into new sectors.<\/p>\n","protected":false},"featured_media":20993,"template":"","categories":[989,983,982,981,980,972,971,968,963],"tags":[],"class_list":["post-16348","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","category-fleet-management-au","category-vehicle-tracking-utilisation-au","category-driver-performance-au","category-driver-customer-communications-au","category-telematics-au","category-schedule-management-au","category-route-management-au","category-journey-management-au","category-transport-logistics-au","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.7.1 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Eddie Stobart: Traditional Haulier to Sophisticated Multi-Modal Supply Chain Services Company - Case Studies - Microlise Australia<\/title>\n<meta name=\"description\" content=\"As one of the best known and largest fleet operators in the UK, Eddie Stobart runs more than 2,000 vehicles and employs in excess of 5,000 staff.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.microlise.com\/au\/case-studies\/traditional-haulier-sophisticated-multi-modal-supply-chain-services-company\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Eddie Stobart: Traditional Haulier to Sophisticated Multi-Modal Supply Chain Services Company\" \/>\n<meta property=\"og:description\" content=\"As one of the best known and largest fleet operators in the UK, Eddie Stobart runs more than 2,000 vehicles and employs in excess of 5,000 staff.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.microlise.com\/au\/case-studies\/traditional-haulier-sophisticated-multi-modal-supply-chain-services-company\/\" \/>\n<meta property=\"og:site_name\" content=\"Microlise Australia\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/MicroliseANZ\/\" \/>\n<meta property=\"article:modified_time\" content=\"2021-07-23T12:19:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.microlise.com\/wp-content\/uploads\/2020\/12\/eddie-stobart-featured-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"720\" \/>\n\t<meta property=\"og:image:height\" content=\"420\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@microliseANZ\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.microlise.com\\\/au\\\/case-studies\\\/traditional-haulier-sophisticated-multi-modal-supply-chain-services-company\\\/\",\"url\":\"https:\\\/\\\/www.microlise.com\\\/au\\\/case-studies\\\/traditional-haulier-sophisticated-multi-modal-supply-chain-services-company\\\/\",\"name\":\"Eddie Stobart: Traditional Haulier to Sophisticated Multi-Modal Supply Chain Services Company - 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The breadth of the functionality was an important factor for choosing them; but also their ability to deliver the solution, in good order, and in good time.","microlise_casestudies_hide_quotes":"","microlise_casestudies_feature":[{"number":"98%","title":"Adoption Rate","text":"98% Adoption Rate Among Drivers"},{"number":"2100","title":"Handheld","text":"2100 Handheld Terminals Deployed"},{"number":"Moving Towards a","title":"Paperless","text":"Moving Towards a Paperless Delivery Operation"}],"microlise_casestudies_result_sect":"","microlise_casestudies_result":"On the new system, the Eddie Stobart customer service team can see the status of drivers in real time, enabling proactive calls ahead to customers if the team becomes aware that a delivery is going to be late.\r\n\r\nThe team is also receiving less inbound calls from drivers. 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