Leading digital retailer Argos is implementing a new transport management solution from Microlise.
The tool gives their transport teams live visibility of vehicles and expected estimated times of arrival so they can take action to maximise their on-time performance, as well as proactively keeping customers informed of any delays to their deliveries.
In addition, contact centre representatives will gain access to precision live delivery information letting them accurately respond to queries from customers.
Argos, whose parent company Home Retail Group PLC was bought by Sainsbury’s in September 2017, is currently installing telematics hardware across the entire two-man UK home delivery fleet.
“Delivering a positive customer experience is an absolute priority for us and customers tell us that being on-time or informing them of any change is really important,” said Laurence Garnett, Head of Home Delivery at Argos.
“We are constantly looking to new and innovative tools to help us improve our customer experience. Microlise will be a very powerful solution to help us further improve our high standards for on-time delivery as well as keep customers up to date with the very latest delivery information.”
Fleet Performance enables driving performance to be monitored through an A to G rating system. Via an app on their smartphone drivers can monitor their performance against benchmarks on a whole range of criteria including idling, acceleration, braking, cornering, cruise control usage and speed.
This information enables driver trainers to target training where it will be most effective and will help Argos to be more fuel efficient.
“Argos is a brand that has thrived on the high street since 1973, not least by always staying ahead of competitors and delivering excellent service. It’s great to be working with the company as it implements incremental improvements to continue to perform at the vanguard of retailers in terms of cost control and customer experience,” added Nadeem Raza, Chief Executive Officer, Microlise.
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About Microlise
Microlise telematics, proof of delivery and journey Management solutions help its customers reduce costs and the environmental impact of their fleet operations. This is achieved by maximising vehicle utilisation, increasing operational efficiency and improving economy and safety; whilst helping to deliver the very best customer experience by providing real-time visibility of the fleet against schedule.
A privately owned business based in Nottingham in the UK, Microlise invests significantly in research and development annually to ensure its solutions continue to be underpinned by market-leading technology. Microlise helps its customers to save more than £175m each year in fuel costs and reduce CO2 emissions by hundreds of thousands of metric tonnes. For more information, please visit www.microlise.com or follow us on Twitter – @microlise.
About Sainsbury’s Argos
Sainsbury’s Argos is a leading UK digital retailer and sells more than 60,000 products under the Argos and Habitat brands. It sells through www.argos.co.uk, www.habitat.co.uk, its growing mobile channels, its 845 stores and over the telephone. Argos Digital Stores and Mini Habitats can also be found in Sainsbury’s supermarkets.
Argos is the UK’s largest high street retailer online and the second most visited website, with nearly a billion website visits a year. More than half of the company’s sales originate online and around 120 million customer transactions take place in its stores each year. Argos offers customers market leading delivery and collection services, including Check & Reserve, Fast Track Delivery and Fast Track Collection which make customers’ lives easier, every day.
Sainsbury’s Argos is part of J Sainsbury plc, a leading retailer of food, clothing and general merchandise and owner of Sainsbury’s Bank. Sainsbury’s commitment to helping customers live well for less has been at the heart of what the company does since 1869. J Sainsbury plc employs 195,000 colleagues across the UK and Ireland whose strong culture and values are integral to driving its success – now and in the future. Our vision is to be the most trusted retailer where people love to work and shop.