Services Overview


Microlise have a tried and tested solution delivery, customer support and benefits realisation process. This process is broken down into key stages delivered by experienced and skilled staff using established tools and facilities.
 

PRE SALES

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IMPLEMENTATION

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CUSTOMER SERVICE

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BENEFITS REALISATION

       
  Conference Room Pilot/Solution Workshop    
  System Configuration    
Business Analysis  System Customisation Help Desk  
Solution Proposal & Quotation Vehicle Installation Field Service Data Analysis & Periodic Reviews
Return on Investment Analysis System Test Service Centre Campaign Support
  User Training Fleet Management Refresher Training
  User Acceptance Testing Incident Analysis  
  Change Management Consultancy    
  Go-live    
  Go-live Support    

 

Business Analysis

Microlise’s product team has extensive business analysis experience in all aspects of logistics and IT and will apply this expertise to evaluate your operational needs. Our experts will work with you before, during and after the sale to match the solution to your needs precisely to ensure you meet your business goals.

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Implementation

After analysing which solution components are required – plus any configuration or customisation needs, Microlise’s  project management, implementation and development & system test staff,  supports its customers through the implementation process, ensuring the delivery of our products and services takes place with minimum disruption to your business, on time and to specification,  through the rigid adherence to a tried & tested set of processes, tools & reports.

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Customer Service & Support (24/7)

Customer Services is a team dedicated to the support of the full range of products and solutions provided by Microlise. All Consultants, Technicians and Engineers receive regular training and overviews to keep them fully up to date with the latest technology. In addition, all Service Engineers have the tools available to ensure faults are rectified as promptly as possible.

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Benefits Realisation

The purpose of this service is to ensure that the Microlise system meets the customer’s business objectives, delivers a return on investment, has a high level of utilisation and that relationships between the customer and Microlise remain strong, resulting, in truth, in good levels of customer retention, repeat business and referencability.

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Training

Microlise have a dedicated product training team & training facilities. Our experienced staff run scheduled courses for your day to day users and administrators of the system. We even offer a train the trainer course to allow your own staff to train internally, giving you as much flexibility as possible. These scheduled courses are intended for new & existing users alike

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