Microlise recognise that introducing technology on its own into any business – including Transport operations – will not deliver benefits alone. Any such system implementation needs to be done in conjunction with changes to processes and procedures, organisation, as well as changes to people’s skills through training and perhaps even their roles.
Any such changes need to be wrapped up in a comprehensive change management and communication plan which, in turn, is being driven by clear management goals and project objectives.
Even when this approach is successfully adopted, effort must then be spent in ensuring the system is well embedded into the operational daily life, that the information it generates is used effectively and that the system is well maintained, along with user knowledge.
|To this end, Microlise offer what we term a Benefits Realisation Consultancy service – the purpose of this service is to ensure that the Microlise system meet’s the customer business objectives, delivers a return on investment has a high level of utilisation and that relationships between the customer and Microlise remain strong, resulting, in truth, in good levels of customer retention, repeat business and reference ability.|
The key aspects of the service Microlise offer are:
This consultancy service can be paid for on the basis of a number of potential commercial models.