Journey Management

CRM & Customer Communications

Proactively deliver the best customer experience

Everything about the CRM and customer communications functionality is designed with the customer service team in mind, with data presented in a useful and intuitive way.

Accurate and clear information can be accessed easily to respond to queries and deal with issues proactively and quickly.

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Empower Customer Service Teams

Keep customer service teams fully informed, with easy access to all relevant information relating to customer deliveries.

Improve Customer Retention

Enhance the customer experience by keep your customers fully informed and by handling issues quickly and decisively.

Optimise SLA compliance

With detailed customer views, your teams can ensure specific SLA requirements are met and take action when failure to do so make occur.

Consignment Import & Update

Consignments containing detail down to the individual products within a load can be imported and updated by the interface. Within Microlise they can be updated when the driver is en-route to ensure that on arrival the manifest is up-to-date providing a clear record of what is expected to be collected or delivered at each customer.

Proactive Customer Management

With this feature, keep customer service teams in the know with what is happening in relation to the transport execution. The system will flag deliveries that are likely to be late and give the team enough time to notify the customer or even take action to rectify the problem.

Delivery Tags

Deliveries and collections can be tagged enabling them to be searched and filtered. This can be used for deliveries containing hazardous material or very important customers, making it clear to everybody involved in the delivery or collection of goods that the visit requires special consideration.

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