Management of people, resources and materials for service, repair, installation and maintenance poses distinct problems. Dynamic response to emergency requirements is an issue, particularly when incorporated into a planned preventative maintenance schedule. Planning for the correct personnel with the right skills, equipment and materials to be available is challenging and replenishment of van stocks and spare parts requires careful control. Collection and collation of on-site timings and data can often generate a high back-office overhead.
Business Benefits
- Optimise job despatch and engineer utilisation.
- Receive real-time job status updates from the fields for dynamic planning.
- Lone Worker protection enables contact with drivers in all situations where necessary.
- Real-time dashboards and KPI reporting for on-demand and historic access to customer SLA and performance metrics.
- Real-time job status for proactive alerting to SLA or job issues.
- Real-time notification of turnaround times and exceptions on site enables proactive notification to back office.
- Driver can record incident and reason for on-site delays for exception reporting.
- Ensure drivers are directed straight to the job to optimise time on-site and minimise travel time between jobs.
- Optimise job despatch and engineer utilisation for increased job volumes.
- Maximise utilisation of fleet and drivers to increase productivity and profitability.
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