SERVICE & MAINTENANCE

The management of people, resources and materials for service, repair, installation and maintenance poses distinct problems. Dynamic response to emergency requirements is paramount particularly when incorporated into a planned preventative maintenance schedule. Planning for the correct personnel with the right skill sets, equipment and materials is a logistical nightmare and replenishment of van stocks and spare parts requires careful control. Collection and collation of on-site timings and data can often have high back-office overhead.

Issues

  • Are some drivers waiting for jobs while others have jobs piling up?
  • Do you know that your drivers are safe at all times?
  • Can you easily balance the service to your long term customers with short term contracts and reactive jobs?
  • Do customer SLA’s present penalty conditions that you cannot defend for late or incorrect deliveries?
  • Do drivers spend extended lengths of time on customer sites waiting, which could be claimed?
  • Do drivers get lost attending dynamic delivery / servicing points?
  • Are high job volumes necessary for profitability?
  • Do you know which engineer with the correct skill set is going to be available next for a job?

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Business Benefits

  • Optimise job despatch and engineer utilisation.
  • Receive real-time job status updates from the fields for dynamic planning.
  • Lone Worker protection enables contact with drivers in all situations where necessary.
  • Real-time dashboards and KPI reporting for on-demand and historic access to customer SLA and performance metrics.
  • Real-time job status for proactive alerting to SLA or job issues.
  • Real-time notification of turnaround times and exceptions on site enables proactive notification to back office.
  • Driver can record incident and reason for on-site delays for exception reporting.
  • Ensure drivers are directed straight to the job to optimise time on-site and minimise travel time between jobs.
  • Optimise job despatch and engineer utilisation for increased job volumes.
  • Maximise utilisation of fleet and drivers to increase productivity and profitability.

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Solutions

  • Microlise Advanced Planning READ MORE
    This powerful planning and scheduling system is suitable for a wide range of operational scale and complexity, from simple fixed routes to real-time dynamic requirement updates. Alternatively Microlise systems can interface with existing 3rd party planning & scheduling packages
  • Microlise Vehicle Tracking & Telematics READ MORE
    Vehicle tracking allows businesses to track their mobile assets and resources through the use of Global Positioning System (GPS) satellite tracking using the intelligent Microlise Tracking Unit installed in the vehicle. Options enable voice communication and sensors for temperature, RFID, and doors to be connected to the device. Client software provides real-time visibility of the fleet with street level mapping, digital dashboard, replay of historical data, event and alert escalation, geo-fencing of points of interest such as depots, delivery addresses etc and comprehensive operational reporting.
  • Microlise Transport Management READ MORE
    Microlise Transport Management Centre (TMC) is a control centre application that provides real-time visibility and dynamic control of all operational fleet resources and tasks. The TMC simplifies the management of assets, vehicles, driver shift rotas, driver hours, delivery manifests, schedules and driver tasks. It ensures optimum resource usage, productivity, customer service and compliance to working time legislation as well as facilitating instant and interactive communications through the use of configurable events and alerts to provide management by exception. The TMC also facilitates full visibility of POD/POC information allowing drilldown by site, consignment and item level.
  • Microlise Mobile Workforce READ MORE
    Directing the activities of a mobile workforce using a hand held mobile data terminal eliminates the need for paperwork and provides real-time visibility of adherence to schedule and plan for all activities. Typical applications include daily driver vehicle inspection, electronic proof of delivery/collection (POD/POC) with sign on glass against a downloaded delivery manifest, task management for installation, service & repair operations, satellite navigation for drivers, low cost messaging and voice, and full Working Time Directive support.
  • Microlise Fleet Management READ MORE
    Owners and operators of large vehicle fleets incur significant costs in maintaining the necessary documents needed to comply with current legislation. Missing, misfiled or incomplete documentation can cause significant problems and even lead to financial penalties for offending companies. Microlise Fleet Management reduces the costs of the management and storage of all required documentation
  • Driver Navigation READ MORE
    Inefficiencies and increased fuel cost are often introduced when drivers fail to take the best route or do not know the location of a delivery or client address. For larger vehicles the problem is compounded by width, height and weight restrictions. Driver Navigation provides the driver with turn by turn navigation to their destination.